My Virgin Media App. . Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Click: Web Safe. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. We can't update your Web Safe settings at the moment. These are two settings — Virus Safe and Child Safe. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. This is a fast and very easy trick that can work even if you're not a Virgi. Add a new username and password. . Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. When I go to the Web - 5155296. I'm able to access online account and change the Web Safe Settings. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Clear searchWeb safe provides ultimate protection when using the internet. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Switch on Child Safe. Just wondering why the Hub3 is doing this. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 24/7 email & live chat customer support. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Learn how you can change Web Safe settings to turn Child Safe off. Manage Your Account. 1 Kudo. 168. Enter your credentials and press OK to log into the router settings menu. Regards, Steven_L. Access Virgin Media router settings in modem-only mode. 1. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child Safe - Disabled. Options. This video is about how to use any website that has been blocked by Virgin Media. Once logged in you will see 2 filters; Virus Safe and Child Safe. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. 8. Learn how you can change Web. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. We'll go over how to set up the filter, what. Superstar. Welcome to the community and thanks for taking the time to post your issue on the forums. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Thank you for the help. Thanks - 5400491. IPCONFIG reports DNS servers as 194. Forum; Apps. Joining in. Changing DNS on your device is the best option VM have other DNS 194. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. For fraudulent e-mails, forward to phishing@virginmedia. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Once you’re done, launch your browser and you’ll be able to access previously blocked sites. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. 222. That's all well and good, but it means people looking. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. I have 3 devices. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. I checked the DNS entries for NordVPN. 4. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 159. Childsafe off but still blocking sites. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Any website unsuitable for children is blocked by default. Back up your device using iCloud or your computer. The easiest way to access websites blocked by your ISP is by connecting to a VPN. If it was a scam, they will be able to help and protect you from falling victim to fraud. This is what I tried to enter. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Staying safe online with Virgin Media Web Safe. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Gateway 192. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Learn moreHi. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. It may take up to 24 hours for the change to be. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 5. What is Child Safe? Child Safe is an additional feature to Web. 4. 0. Learn how you can change Web Safe settings to turn Child Safe off. My Virgin Media App. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Reply. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Chatter and natter. Community Natter. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. There's no firewall settings that I can see, and one time I got to see a page saying. Open a new account or log in to your virgin Media account using your email address and password. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Thank you. on 09-07-2023 22:56. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. g. ExpressVPN. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. , that can help you bypass Virgin Media IPTV blocking. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. com). 0. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Discover the web for yourself. See. If your websafe option is off, then the toggle will be greyed out. Select the Settings cog in the top right-hand corner. Home Phone. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. virginmedia. Click: Settings. It is still shown as enabled on the WebSafe website, and Virgin Support. Instructions here for WIndows PCs. 220. To get around this, you need to turn Web Safe off. Try computers with Cisco’s OpenDNS using 208. 168. SMTP Settings. Virgin Media; My Virgin Media; Shop;. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Open Advanced settings. Take us with you in four easy steps. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I'm going to send you a private message, so we can look into this for you. VPN operates fine for use with : Virus Safe : Enabled. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Options. Just bear in mind this would reset everything. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Login to the Virgin Media online account in a web browser. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media is one of the famous service providers in the UK. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. May just be a. Plus all the blocked websites reset to nothing when I log in again. Why is this marked at solved. 159. You may want to start by seeing what your site report looks like using a tool like Blocked. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Any website unsuitable for children is blocked by default. Like a lot of people here it seems. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 168. With parental controls, you can customise the settings that will control the web. It'll help to. You may want to start by seeing what your site report looks like using a tool like Blocked. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. com nslookup protonvpn. Kind Regards, Steven_LQuickStart, set up and connections. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. If you want to protect children, then click on the Child Safe filter. I’ve tried re-booting the hub etc but no joy. e. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Follow these easy steps: 1. Also check the dns settings of your vpn while you're there. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. For best protection, we recommend using Virgin Media Internet Security and Web Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Access your bills, diagnose faults and manage your package. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. service. Try computers with Cisco’s OpenDNS using 208. Navigate to the My Apps tab and select Web Safe from the menu. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 123 and 194. Then follow the instructions on screen to finish your set up. 9. We would like to show you a description here but the site won’t allow us. e. com again and noticed a. Should the issue persist post back here to have issue flagged to the forum team. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You need F-Secure SAFE – our award winning internet security package. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. . We are able to update this setting for you manually too, we just need to confirm a few account details. laptop. uk Server: cache1. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 4. com IMAP Port. 1. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Qurento. If you're a Virgin Fibre customer, when you register. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. I did try to access a restricted site over the WIFI and. In order to check this further and help, I will send you a PM here soon. We would like to show you a description here but the site won’t allow us. If you see two software update options available, choose the one you want to install. Click here to view more details on content filters from Virgin Media’s Web Safe. 2 years later this problem still persists. Options. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 220. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 4) or OpenDNS (208. Regards, Daniel Options. I've logged into My Virgin Media then Apps and Extras, View Apps,. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If you see two software update options available, choose the one you want to install. 8. Email address. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Go to Account settings, then Account details b. 100. Tried every browser, device, incognito mode etc. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Click: Settings. Name. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. . For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1. See where this Helpful Answer was posted. I'm going to send you a private message, so we can look into this for you. No, then Web Safe is still on. If you changed the computer's network settings to use any Public DNS does that re-gain access. It’s easy to turn on. com IMAP Server. Go to your browser settings and click Advanced settings. Apply the Public DNS to the computer / device / your own Router i. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. nslookup protonvpn. Web Safe turned off but still blocking websites. Any help appreciated. These are two settings – Virus Safe and Child Safe. not the VM Hub. IPSec Pass-Through. on 21-03-2023 15:29. Forum; Apps. - 5157648. WebSafe are safety settings that are selected to work over your home broadband connection. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. 993. 168. Unless virgin is specifically blocking the IPs of your. My child safe settings are off but are currently blocking sites regardless. Options. To. 100. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have added the address to the "accepted" list of web addresses on the router. Parental controls block websites and applications that you think are unsuitable for your child. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. Click on Plan and device. Changing DNS on your device is the best option VM have other DNS 194. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Web safe provides ultimate protection when using the internet. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. have tried this page, but that also is stuck. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. To check this, go to iOS settings > Local network > ON’. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. We give all our customers a complete, market leading security package called Virgin Media. The iPhone can access recordings, but the 2 iPads cannot. 222. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. My Virgin Media, making managing your account easier with all your information in one place. Toggle the button next to Child Safe option to turn it Off. I will send a private message - watch out for the purple envelope inviting you in. on 27-07-2022 14:17. More about Virgin Internet Security. These are two settings — Virus Safe and Child Safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. We give all our customers a complete, market leading security package called Virgin Media Security,. 159. See. Every computer on the internet must have a unique. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. You can change this by clicking on the toggle to switch on or off when needed. IMAP Security. Login to the Virgin Media online account in a web browser. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. All seem okay. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. If you changed the computer's network settings to use any Public DNS does that re-gain access. and they all return the same result: ⋮. We would like to show you a description here but the site won’t allow us. -- I'm a Very. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 9. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. 162. Joining in. For a single one, you may be able to get an exemption. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. It looks like my websafe setting is switched to off. 8. I've taken a look at the threads you hav. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Tried every browser, device, incognito mode etc. 162. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. These are two settings – Virus Safe and Child Safe. I can look into doing this for you, I will send you a PM. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. on 01-02-2023 14:12. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Users can change their settings at any time in My Virgin Media. To access your Virginmedia. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I will be able to assist and get this changed for you. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Breaking down some broadband barriers 8. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. In response to Graham_A. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine.